Returns Policy
Returns Policy – Selviera
At Selviera, we want you to love every purchase.
But if you're not completely satisfied, you may return your order within 14 days of receiving it.
Return Conditions
To be eligible for a return, items must be:
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Unused and unworn
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In original condition and packaging
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Free from any damage, stains, or signs of use
Items that do not meet these conditions may not be accepted for return.
Return Shipping Costs
Return shipping is at your own expense.
Unfortunately, Selviera does not reimburse shipping costs for returned items.
How to Return an Item
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Email info@selviera.com with your order number and reason for return
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We’ll reply with the return address and detailed instructions
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Package your items securely and send them using a tracked shipping method
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Once we receive and inspect your return, we’ll refund your purchase amount within 5–7 business days to your original payment method
Exchanges
We do not currently offer direct exchanges.
If you’d like a different size or item, simply return your original purchase and place a new order through our website.
Exceptions – Non-Returnable Items
We are unable to accept returns for:
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Items that have been worn, washed, or damaged due to use
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Products returned after the 14-day return window
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Items missing original packaging or showing obvious signs of wear
Received a Faulty or Incorrect Item?
If you've received a damaged or wrong item, please contact us at info@selviera.com within 5 business days of delivery.
Be sure to include clear photos of the issue – we’re here to help make it right.
Please Note During Sale Periods
During busy periods such as sales or promotional events, return processing times may be slightly longer.
Thank you for your patience and understanding!